About
Highly accomplished and certified IT professional with over 15 years of diversified expertise in networking infrastructure, system administration, and cybersecurity. Proven ability to deploy and maintain complex computer systems, optimize network security, and drive operational efficiency, evidenced by a 75% increase in user service delivery and 95% workflow delivery. Seeking a challenging full-time position to leverage extensive technical knowledge, leadership skills, and problem-solving capabilities to contribute significantly to organizational objectives.
Work
Cybernetics International Services Limited
|Head, I.T
→
Summary
Led comprehensive IT operations and infrastructure management, ensuring seamless service delivery and enhancing system capabilities for a growing organization.
Highlights
Automated paper-based requests by implementing PowerApps, significantly reducing manual processes and improving operational efficiency.
Streamlined inter-departmental workflows and enhanced data accessibility by deploying Odoo ERP software across all departments.
Boosted user service delivery by 75% through strategic system upgrades and optimization of user systems, ensuring optimal functionality.
Increased internet bandwidth from 8mbps to 50mbps, facilitating a 95% improvement in workflow delivery and operational speed.
Enhanced data security and disaster recovery by performing daily backups of user files on cloud platforms using hybrid technology.
Improved network management and fault identification by meticulously labeling computer network ports and implementing robust cable management from patch panels to switch ports.
Successfully installed Starlink Internet service across two regional offices, ensuring reliable high-speed connectivity for critical business operations.
Upgraded Windows Server OS from 2008 to 2019 Standard R2, enhancing system performance, security, and scalability.
WEMA Bank PLC
|Team Lead, Technical Support Specialist
→
Summary
Directed a 22-member technical support team, optimizing operations and ensuring high-quality resolution of complex banking application issues.
Highlights
Increased team productivity by 40% through the implementation of newly devised processes based on comprehensive workload assessments.
Managed and mentored a technical support team of 22 professionals, consistently achieving set goals for quality and performance metrics.
Resolved complex user inquiries pertaining to O365, Finacle core Java, and various banking applications, ensuring minimal disruption to operations.
Developed and deployed an efficient performance reporting template, reducing preparation time by 80% and improving data accuracy.
Facilitated structured Knowledge Sharing Sessions, ensuring all team members were aligned with objectives and fostering continuous professional development.
Acted as a crucial intermediary between staff and supervisors, significantly improving workflow communication and team cohesion.
WEMA BANK PLC {Outsourced by HDS}
|System Administrator and Hardware Engineering
→
Summary
Oversaw comprehensive system administration and hardware engineering, ensuring network stability, security, and optimal performance across head office and branches.
Highlights
Guaranteed 99.9% network availability on ATMs, ensuring seamless customer transactions and maintaining high service uptime.
Achieved significant cost reduction by implementing centralized printing access, optimizing resource utilization across the organization.
Mentored three interns, providing comprehensive training and guidance that led to successful job offers based on their performance.
Successfully deployed Windows 10 version 21H2 operating system images, meeting bank requirements and enhancing system standardization.
Provided advanced technical support for Active Directory group policy updates and Cisco ISE agent solutions, ensuring robust network security and access control.
Completed installations of updated Microsoft Operating Systems across the network, ensuring timely delivery and minimal user disruption.
Able Brain Comprehensive School.
|IT Support Specialist
→
Summary
Provided comprehensive IT support and infrastructure management, enhancing digital literacy and operational efficiency for students and staff.
Highlights
Constructed an Intranet, significantly improving resource accessibility and information sharing across the entire school.
Established robust internet connectivity for all laboratory computers, ensuring seamless access to educational resources.
Diagnosed and repaired non-functional systems and resolved staff mobile phone concerns, minimizing downtime and ensuring continuous productivity.
Conducted detailed analysis of network activity to maintain peak operational standards and proactively identify potential issues.
Delivered comprehensive training programs to students and teachers on ethical computing practices, fostering digital citizenship and enhancing workflow efficiency.
Continental Project Development and Supplies Limited (CPD &SL)
|Programmable Logic Control (PLC) Engineer
→
Summary
Managed industrial automation processes and IT infrastructure, significantly improving operational efficiency and reducing costs through strategic initiatives.
Highlights
Led a process re-engineering project that enhanced communication flow across 10 departments and minimized paperwork by 75%.
Significantly lowered operational costs through effective expense management initiatives, optimizing resource allocation.
Utilized a pre-programmed computer system to efficiently detect and acknowledge faults, minimizing downtime in daily manufacturing operations.
Established a robust internet connection, enhancing overall office productivity and supporting critical business functions.
Ensured data integrity and continuity through effective recovery of lost information, safeguarding critical business assets.
Education
Lagos State Polytechnic
Higher National Diploma
Computer Science
Grade: Upper Credit
Languages
English
Certificates
Information Systems Auditing, Control and Assurance
Google Cloud VMware Engine
Healthcare IT Support Specialisation Certificate
(ISC)² Systems Security Certified Practitioner (SSCP)
Issued By
(ISC)²
Google IT Support Professional Certificate
Issued By
Internet/Cyber Security
Cyber Security and the Internet of Things (IoT)
CompTIA A+ (220-1002)
Issued By
CompTIA
Information Technology Infrastructure Library (ITIL V4). Training
Cisco Certified Network Associate
Issued By
Cisco
Skills
Operating Systems
Windows Server, Windows Operating Systems, Windows 10, Linux.
Networking
Network Administration, Network Security, Cisco Router Configuration, Network and Firewall Configuration, Internet Connectivity, LAN/WAN.
System Administration
System Administration, Active Directory Administration, Microsoft 365 Administration, IT Infrastructure Management, Hardware Engineering, Cloud Backup Solutions, Disaster Recovery Planning.
Cybersecurity
Systems Security Certified Practitioner (SSCP), Information Systems Auditing, Control and Assurance, Internet/Cyber Security, Cyber Security and IoT, Risk Management, Access Controls, Endpoint Security, Incident Detection and Response, Data Security, Privacy, and Compliance.
Cloud Technologies
Google Cloud VMware Engine, Cloud Platforms, Hybrid Cloud Technology, Starlink Configuration.
ERP Systems
Odoo ERP, Power Enterprise, ERP Implementation.
IT Support
Technical Support, Healthcare IT Support, Troubleshooting, Help Desk, User Support, Incident Resolution.
Project Management
ITIL V4, Process Re-engineering, Project Delivery.
Leadership & Management
Team Leadership, Vendor Management, IT Department Leadership, Mentorship, Cross-functional Collaboration, Knowledge Sharing.
Data Management
Data Integrity, Information Recovery, Documentation, Performance Reporting.
Automation
PowerApps, PLC Engineering.
Analytical Thinking
Remote IT Implementation
CCTV and Satellite Operations Management
Interests
Reading
Internet Surfing
Networking
Dancing
Listening to Music
Gaming
Travelling
References
References
References and letters of recommendation are available on request.